mScanner — Data Deletion

Last updated: 23 October 2026 · App version 2.31 and later

This page explains how to delete data related to mScanner (Mobile Document Scanner), developed by MY İŞLETME DANIŞMANLIK SANAYİ VE TİCARET LİMİTED ŞİRKETİ. mScanner has no accounts and your documents are not sent to our servers, so you delete most data yourself, directly on your device.

1. Data on your device — you delete it

• Documents, page images, PDFs, text recognition (OCR) results, notes, signatures and watermarks: deleted when you delete the document in the app or uninstall the app. This data never reaches us; there is no copy on our side to delete.
• Device backups: on Android app data may be included in the phone's Google backup, on iPhone/iPad in the iCloud device backup. You delete these backups in your own Google or Apple account's backup settings; we have no access to them.
• PIN: only a salted digest is kept in the device's secure key store. On Android it is removed when the app is uninstalled. On iOS, Keychain items can remain on the device after the app is removed; that item contains only the PIN digest, no documents. Resetting the device removes it too.

2. Subscription record (RevenueCat) — ask us to delete it

If you bought mScanner Pro, RevenueCat — the service we use to verify subscriptions — holds an anonymous app user ID and the purchase history (product, transaction/order ID, date, store, country and currency). Your name, email address and card details are not in this record. If you never made a purchase, we hold no record about you.

How to request deletion:

1. Email info@mscanner.com.tr with the subject “mScanner data deletion”.
2. So that we can find your record safely, include only one of these:

• your Google Play order number (starts with “GPA.”) — in Google's purchase email or at play.google.com › Payments & subscriptions › Budget & history;
• your Apple Order ID — in Apple's receipt email or at reportaproblem.apple.com.

3. Do not send card numbers, passwords, ID documents or other personal details; we do not ask for them.

We use that number to find the anonymous record in RevenueCat, delete it with RevenueCat's customer deletion function, and reply to you from the same address. Under Turkish data protection law (KVKK, Law No. 6698) requests are answered within 30 days at the latest.

Records that are not deleted or may remain, and why:

• Google Play's and the App Store's own sales records: the stores make the sale and keep their records under their own policies; we cannot delete them. You can contact Google or Apple about them.
• RevenueCat's backups: a deleted record may remain in the provider's backups for its own backup and retention periods (RevenueCat privacy policy). We do not set that period.
• Payment and accounting records: payout reports the stores send us (order/transaction details, product, amount, country) are kept for the periods required by tax and commercial law. They do not contain your name or card details.
• If your subscription is still active: deletion does not cancel it. When the app asks the store for the subscription status, a new anonymous record is created in RevenueCat.

3. Google's technical metrics (Android)

On Android, text recognition, the document scanner and on-device AI components run through Google Play services. Google may collect device and app information, a per-installation identifier and performance/error metrics for these components (Google ML Kit data disclosure). This data is not passed to us and we cannot delete it; Google's policies apply. Uninstalling the app or clearing its data resets the installation identifier.

4. Cancelling a subscription and deleting data are separate

• To cancel the subscription: Google Play › Subscriptions, or on iPhone/iPad Settings › Apple Account › Subscriptions. Cancelling does not delete your data.
• Deleting data does not cancel the subscription or give a refund. Uninstalling the app does not cancel the subscription either.

5. Contact

MY İŞLETME DANIŞMANLIK SANAYİ VE TİCARET LİMİTED ŞİRKETİ · ATATÜRK MAH. FEVZİ PAŞA CADDESİ, BÜYÜK ÇARŞI NO 35, KAT 3, NO:316, MERKEZ, ERZİNCAN 24050, TÜRKİYE · info@mscanner.com.tr